Delivery Information

Package Transport

 

All orders are shipped directly from Japan! Your package will be sent promptly after your payment has been received.

We send all items secured within a solid cardboard box so that no matter which item you choose to purchase, you can shop with confidence knowing that it will not be damaged.


Please note that we currently do not offer shipping options for customers residing in Japan.

 

Shipping Methods


EMS(Express Mail Service)

EMS is Japan's equivalent to services such as UPS or FedEx. It is the fastest and safest delivery method from Japan.

  • + International delivery 3-8 days after shipping (Approximately)
  • + Online tracking
  • + Insurance on all packages

 

Track the package from the country of origin:

icon Japan

Track the package from the destination country:

icon United Kingdom icon United States icon France icon Canada icon Belgium icon Switzerland icon Others

 

Airmail Small Packet - (No tracking)

Airmail Small Packet (no tracking) is a moderately priced shipping method currently available for all orders. Shipments sent via Airmail Small Packet Registered cannot exceed a max weight of 2 kg, or max dimensions of Length+Width+Height=90 cm. Air Small Packet will not be available for orders thatexceed these limitations. Shipments sent via Air Small Packet require 1 to 2 weeks for delivery.

  • + International delivery 1-2 weeks after shipping (Approximately)
  • + Tracking: no
  • + Insurance: no


Economy Air [SAL] - Small Packages (Registered Tracking)

SAL Small Package (Registered Tracking) is slightly more expensive than our non tracking alternative, but does offer the benefit of knowing where you package is currently located. If your order is over 2kg, we will ship it in multiple packages. Please bear in mind that Economy Air SAL (Registered Tracking) provides tracking, but no item insurance, and delivery times will be longer than EMS or Airmail. We do not recommend this type of shipment for valuables, because there is no compensation in case of loss or damage.


  • + International delivery 2-3 weeks after shipping (Approximately)
  • + Tracking: yes
  • + Insurance: no


Economy Air [SAL] - Small Packages (No Tracking)

Economy SAL is the most economical airmail for small packages (less than 2kg). If your order is over 2kg, we will ship it in multiple packages. Please bear in mind that Economy Air SAL does not provide a tracking number, items are insured, and delivery times will be longer than EMS. We do not recommend this type of shipment for valuables, because there is no compensation in case of loss or damage.


  • + International shipping in 2 to 3 weeks after sending (Approximately)
  • + Tracking: no
  • + Insurance: no


 

Shipping

Our shipping rates are the same as Japan Post rates
[See rates here] Packaging and handling are free. To reduce costs, we advise you to group your items in one order. We can not group two distinct orders so you will be required to pay the postage for both.

 

Delay and Delivery issues

We prepare all orders as fast as possible; however, once the package has been sent, delivery time depends fully on the postal service and customs of your country, and we cannot take any subsequent action in the transportation and delivery process after shipping.

If you chose EMS, your order shall reach you within 10 days. Please note that you can track your package anytime by using the tracking number and URL we provide in an automated email after we ship it. If your package is being held up for some reason, details will be displayed on the tracking website.

If you chose Economy SAL, it is not possible to track your package once it leaves OtakuKun. Postal services usually deliver the package within 3 weeks, but it is not unusual to have some delay in delivery due to customs checks or problems arising at your local post office.

If your package still has not been delivered after 3 weeks, we recommend checking your OtakuKun account and making sure you entered a valid postal address. If you made a mistake in entering your address, we recommend that you contact your nearest post office for further information. On our side, we are unable to change your address once your package has been sent. If your address is valid, please make sure your package is not waiting for you at the post office, because it is not unusual to miss the delivery attempt notification if you were not available at the time of a delivery attempt. Make sure to notify your post office that your package comes from Japan and that no tracking number has been provided by the Japan Post Service.

If you did not receive your package after 4 weeks, it might have been returned to Japan. This happens when your local post office has difficulty trying to reach you or if you did not retrieve your package from the local post office in time. (Post offices usually keep a package for 2 or 3 weeks before they send it back.) In that case, your parcel might need 1 to 3 months from the original shipping date to return to our office in Japan. We will contact you at that time to discuss re-sending your package. Please note that you might have to pay the postage fee again, depending on the reason of return.

Although a rare occurrence, if your parcel got lost, stolen, or delivered to the wrong person, we will not be able to help you if you chose the uninsured Economy SAL for your purchase. However, if you chose EMS, you can always make an insurance claim to your nearest post office in order to use the insurance provided by the carrier. In that case, be sure to provide your tracking number.

 

Customs and Duty


Customs fees and taxes may be applied to packages sent from Japan. We have no control over whether the fees are applied or not.

Fees vary depending on the destination country. Taxes are calculated based on the total price of the package contents + shipping costs, and possibly added fees.

UK : 20%

France : 19.6%

Canada : 14%

Belgium : 21%

Switzerland : 8%

Germany: 19%

USA: No tax on an amount less than $200

With regard to import restrictions, please be aware some of our items may be rejected by customs in your country. We ship our products globally, and while a product may be accepted by one country, it could be rejected by another. For example, the U.S.A. may reject meat- or poultry-derived products. As customs policies can change frequently, please check with your country’s authority on food imports if an item will be cleared by customs or not.

All fees, taxes, and customs procedures are the responsibility of the recipient.